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Contact

How Can We Help?

Questions about your equipment, an order in progress, or need help choosing the right machine for your space? We are ready to assist.

Most messages answered within 1 business day
Reach Us

Choose Your Preferred Channel

Email

support@vexaromotion.com
Replies within 24 hours

Phone

(555) 000-0000
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions

How long will it take to receive my equipment?

Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days via USPS, UPS, or FedEx depending on your location and package size. Total delivery time is approximately 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow your equipment every step of the way.

Do you offer free shipping on fitness equipment?

Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). There is no order minimum required. Please refer to our Shipping Policy page for full details on carriers and delivery timelines.

What is your return policy for large equipment?

We understand that buying fitness equipment is a significant decision. If your machine does not meet your expectations, please contact our support team within the return window outlined on our Returns page. We will walk you through the process and help arrange the return logistics.

Can I exchange my equipment for a different model?

Exchanges are handled on a case-by-case basis depending on the product and its condition. Reach out to us via email or phone and our team will review your request and guide you through available options, including swapping for a different machine type or model.

How do I choose between a treadmill, elliptical, or rowing machine?

Each machine targets different movement patterns and goals. Treadmills are ideal for walking and running, ellipticals provide low-impact full-body motion, rowing machines engage both upper and lower body, and stair climbers focus on lower-body strength and endurance. If you need help deciding based on your space or preferences, send us a message and we will offer personalized guidance.

What are the space requirements for your machines?

Each product listing includes detailed dimensions so you can measure your available space before purchasing. We recommend leaving additional clearance around the machine for safe use and ventilation. If you are unsure whether a specific model will fit your room, contact us with your measurements and we will help you find the right fit.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Availability

Business Hours

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Fast Response

Every inquiry receives a personal reply within one business day from our support team.

Secure Shopping

Your payment and personal information are protected by industry-standard encryption at every step.

Tracked Shipping

Every order ships with full tracking so you always know exactly where your equipment is.

Easy Returns

If something is not right, our team will guide you through a straightforward return process.

Owned and operated by Vexaro Motion